Privacy Policy & Terms of Services

Privacy Policy

Effective Date: 14 August 2024

Pett.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use the Pett.ai mobile application, website, and associated services (collectively, the "Services").

By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

a. Information You Provide

  • Account Information: When you register, we collect your email address, username, wallet address (e.g., Solana), and Telegram ID.

  • User Interactions: Data generated through your interactions with the app, such as messages to virtual pets, use of consumables, or participation in quests.

  • Customer Support: Information you provide when you contact us for support or feedback.

b. Automatically Collected Data

  • Device Data: Includes your IP address, device type, operating system, and browser type.

  • Usage Data: Information on how you use the Services, such as session times, feature usage, and interaction logs.

  • Cookies (Web only): Used to remember your preferences and for analytics.

2. Third-Party Tools and Integrations

We use third-party services to deliver core functionalities, analytics, communications, and blockchain interactions:

  • Telegram API for user authentication and communication.

  • OpenAI API for AI-generated responses.

  • Google Analytics / Plausible Analytics for usage metrics.

  • Cloud Services such as AWS or Firebase for hosting and storage.

  • Solana and Ethereum blockchain infrastructure, including RPC nodes and smart contracts.

These providers may collect and process your data under their own privacy policies. We strive to ensure all third parties are compliant with applicable privacy regulations.

3. How We Use Your Information

We may use the collected data for the following purposes:

  • To operate, maintain, and improve the Services.

  • To personalise your experience.

  • To process interactions involving blockchain (e.g., Solana).

  • To respond to inquiries and offer customer support.

  • For analytics and to detect, prevent, and address technical issues.

4. Disclosure of Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Hosting, analytics, storage, and infrastructure partners.

  • Messaging Platforms: APIs for Telegram or other integrated services.

  • Blockchain Infrastructure: Smart contract and RPC node interactions required to execute transactions.

  • Legal Obligations: When required by law or to protect our rights or users.

5. Data Security

We use appropriate technical and organisational measures to safeguard your data. However, no method of transmission or storage is 100% secure.

6. Data Retention

We retain personal data for as long as needed to provide the Services or comply with legal obligations. You may request deletion of your data by contacting us.

7. International Data Transfers

Your data may be processed in countries outside your jurisdiction. We implement safeguards to ensure your data is protected according to the applicable legal standards, including the GDPR, CCPA, and other international regulations.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information.

  • Request correction or deletion.

  • Object to or restrict processing.

  • Port data to another service.

  • Lodge a complaint with a supervisory authority.

9. Children’s Privacy

The Services are not intended for children under 13 (or equivalent age of digital consent). We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted in our app and documentation with a revised "Effective Date."

Terms of Service

Effective Date: 14 August 2024

These Terms of Service ("Terms") constitute a binding legal agreement between you and Pett.ai governing your access to and use of the Services.

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not access or use the Services.

1. Eligibility

You must be at least 13 years old or the age of legal majority in your jurisdiction to use the Services. You represent that you meet this requirement.

2. Account Responsibilities

  • You are responsible for all activities under your account.

  • You must safeguard your credentials and blockchain keys.

  • You agree to provide accurate information.

3. Acceptable Use

You agree not to:

  • Use the Services for illegal or unauthorised purposes.

  • Interfere with or disrupt the Services.

  • Use bots or automated scripts to access or abuse the Services.

4. User Content

  • You retain ownership of your content.

  • You grant us a non-exclusive, royalty-free licence to use your content to operate, improve, and promote the Services.

5. Blockchain Interactions

  • Some features depend on blockchain technologies (e.g., Solana).

  • Transactions may be public, immutable, and irreversible.

  • You acknowledge that Pett.ai does not control the blockchain network or its performance.

6. Third-Party Services

By using our Services, you may interact with third-party platforms such as Telegram, Solana, or AI APIs. We are not responsible for the content, policies, or practices of third-party services.

7. Intellectual Property

All intellectual property in the Services remains the property of Pett.ai or its licensors. You may not copy, modify, or distribute any part of the Services without express written permission.

8. Termination

We may suspend or terminate your account at any time for violation of these Terms or for reasons of security, abuse, or legal compliance.

9. Disclaimers

  • The Services are provided "as is" without warranty of any kind.

  • We do not warrant that the Services will be secure, error-free, or available at all times.

  • Virtual items in the app have no guaranteed financial value.

10. Limitation of Liability

To the fullest extent permitted by law, Pett.ai will not be liable for indirect, incidental, or consequential damages arising out of or relating to your use of the Services.

11. Governing Law

These Terms are governed by the laws of [Insert Jurisdiction]. Any disputes will be subject to the exclusive jurisdiction of the courts of that jurisdiction.

12. Contact

For questions about these Terms or the Services, contact: t.me/corvob0t

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